Cancellation& Refund Policy
1. Apply for refund: participants who wish to apply for refund should submit their refund information directly by completing the“refund”form in the Granfondo Yunnan Online Event Manual. Filling in the Online Event Manual is the only refund method recognized by the OC. After accepting the application and verifying that the relevant documents are correct, the OC will return the money to the player's designated collection account within 15 working days.
2. Normal application for refund:
(1) Refund of registration fee
l If you apply for refund before 24:00 on Oct.14 2025, the OC will refund 80% of the paid registration fee.
l If you apply for refund after 00:00 on Oct.15, 2025, the OC will not accept any application for refund. If participants confirms that they are unable to participate after 00:00 on Oct 15, 2025, they should proactively apply to the OC for the delivery of event materials. The OC will send out the event materials to the registered addresses of the participants within one week after the competition. The express delivery fees incurred will be borne by the participants themselves.
The OC will not reserve registration place for the next year.
(2) Refund of logistic products (including private customized logistic services).
l If you apply for refund before 24:00 on Oct.14, 2025, the OC will refund 90% of the paid logistic fee.
l If you apply for refund between 00:00 on Oct.15 and 24:00 on Oct.28, 2025, the OC will refund 80% of the paid logistic fee.
l If you apply for refund after 00:00 on Oct.29, 2025, the OC will not accept any application for refund.
3. Cancellation for Medical Reasons:
There is no special refund clause for the applicants due to medical reasons. All refund applicants must follow the normal application rules.
4. REGISTRATION IS PERSONAL AND CAN NOT BE TRANSFERRED TO ANY OTHER PERSON. Your passport or ID card must be showed when you check-in.
6. SPECIAL NOTICE:
(1) If the race is cancelled due to force majeure (including but not limited to extreme weather), the OC will refund the full amount of the player's registration fee to the participant's original payment account. But, participants will be responsible for any transportation costs to and from the stage, booking fees and other related expenses that may be incurred as a result of participating in the race. Please register carefully.
(2) If the event is suspended due to force majeure (including but not limited to extreme weather), the OC will terminate the race immediately and will not refund the fee. In addition, players will be responsible for any transportation fees, booking fees and other related expenses that may be incurred as a result of participating in the race. Please register carefully.